12 Month Plant Guarantee
Here at Crowders, we want you to be able to purchase your plants with absolute confidence. In order to provide this peace of mind, we offer our customers a 12 month guarantee on all plants. This includes all hardy shrubs, trees and perennials sold and dispatched by Crowders.
Here's how it works…
If you have a concern about a plant that you have purchased from us within 12 months from the order date, just let us know. Simply send us a photograph of the plant in question to firstname.lastname@example.org including your name (or the name used to place the order) and your order ID. Once we have received your images, a member of staff will review them and reply within 48 hours (excluding weekends). After discussing it with you, a replacement or a refund will be issued. It really is that easy!
Our Terms and Conditions…
Unfortunately, there are situations where we may not be able to offer a replacement plant or a refund. These are few and far between and are outlined in our terms shown below.
- Annuals or any plants that are not fully hardy are not included in our 12 month plant guarantee.
- Our guarantee is for 12 months only, starting from the date that the courier tracking shows your parcel was delivered.
- We will not replace or refund any plants that have not been cared for correctly or have failed due to lack of water, neglect, or damage from animals.
- Extreme weather conditions may invalidate this guarantee as these are out of our control.
- From the photos provided, staff at Crowders should be able to determine the cause of failure, and only those causes we feel are reasonable will be offered a replacement or a refund.